Application Engineer

Job Location JP-Yokohama Kanagawa
Job ID
Professional Services


Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications.


Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future.


Hexagon’s PPM division empowers its clients to transform unstructured information into a smart digital asset to visualize, build, and manage structures and facilities of all complexities, ensuring safe and efficient operation throughout the entire lifecycle.


Hexagon (Nasdaq Stockholm: HEXA B) has approximately 20,000 employees in 50 countries. Learn more at hexagon.com and follow us @HexagonAB.


© 2019 Hexagon AB and/or its subsidiaries and affiliates. All rights reserved

Position Summary/Purpose

This position is responsible for providing consulting and implementation support in relation to the successful installation of technology solutions and to the ongoing support of customers.

Responsibilities/Main Activities

  • Delivering implementation, administration, training, customisation and support services to customers
  • Executes installation, upgrades, testing, and system configuration as part of completing implementation project. May also deliver administration, training, customisation and support services to customers
  • May consult with clients to analyze and verify operational needs, and to understand clients’ business objectives and goals.
  • Maintains an in-depth knowledge of j5 products to fulfill customer consulting tasks
  • Ensuring customer satisfaction through delivery of the highest quality technical support
  • Advising management on industry standards and trends
  • Undertaking tasks requiring technical analysis, diagnosis and problem solving, qualifying the product fit and defining support needs
  • Understanding and translating customer needs into solutions and delivering a high level of service to our customers at all times.

Qualifications and Experience Required

  • Experience with the implementation of customisable applications to support business processes
  • Prior background in application software development with understand of Python, and or Microsoft tools
  • Exposure to or understanding of SQL or SQL queries
  • Tertiary IT or Engineering qualifications
  • Ideally you will possess experience supporting a process industry business
  • Skills and Abilities Essential
  • Fluency in the basic technologies underlying the IT industry
  • Good oral and written communication Japanese and English

Key Behavioural Competencies

Employee Behavioural Profiles - ATTENTION TO DETAIL - Maintains an orderly working style and demonstrates a concern for increasing order, clarity and efficiency. Finishes tasks completely and to deadline, able and willing to follow procedures., Employee Behavioural Profiles - CRITICAL INFORMATION SEEKING - Takes personal responsibility for investigating a problem or situation by asking direct questions and consulting all available resources. Accesses critical information and uses input from immediate team or environment., Employee Behavioural Profiles - CUSTOMER SERVICE ORIENTATION - Strives to add value to the organisation and works well with others across Intergraph business to maximise service to the customer. Makes self available and adapts readily to changes in customer requirements., Employee Behavioural Profiles - PROBLEM SOLVING - Analyses relationships among several parts of a problem or situation and breaks down a complex task into manageable parts in a systematic way. Generally anticipates obstacles and thinks ahead about next steps.

Current KPI Requirements

• Demonstration ability of j5 software tools within 3 months

• Delivery of training for key clients – 6 months

• Effective Project contribution – development within 3 months


To be developed with the successful person with a view to achiveing longer term targets


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