Hexagon

  • Business Systems Consultant

    Job Location AU-NS-North Sydney
    Job ID
    2018-4550
    Category
    Information Technology
    Relocation
    No
  • Overview

    Hexagon PPM Information Services is a team of highly motivated IT professionals providing both information systems and IT infrastructure support to Hexagon PPM/HSI employees throughout the Asia Pacific region. The team is located primarily in Australia and currently numbers 9. The successful candidate will need to have exceptional team-working skills and to really enjoy being part of a small group. 

     

    Excellent communication skills are also essential particularly as the team's customers are located in various parts of the Asia-Pacific region. Equally important will be their people skills and their enthusiasm and willingness to learn and be part of the team.

    Position Summary/Purpose

    Th

    This position works as part of a Business Systems team to act as an intermediary between the end users and Hexagon PPM’s Information Systems.  Their main aim is to ensure that both business and user requirements are delivered via various information systems.

     

    This includes managing, implementing and supporting the following:

     

    • Finance system processes and documentation
    • Data interfaces between various Business Systems
    • The regional Enterprise Resource Planning (ERP) system (Primarily Great Plains Dynamics)
    • Reporting and data mining from various Business Systems
    • Other business systems
    • Ad hoc information system related projects

     

     

    Responsibilities/Main Activities

    Daily Functions:

     

    System and user service desk supporting end users for various business systems
    Setup of master financial data including general ledger account codes, inventory codes, creditor codes, etc
    Managing other system parameters and setups
    Report writing within Great Plains, FRX, Crystal and MS SQL Reporting applications
    MS Excel report templates
    Data maintenance and query
    Assist regional finance teams with ad hoc system or data related enquiries
    Ongoing system or user training and documentation
    Other ad hoc duties
     

    Project Related Functions (including processes, finance and other business systems):

     

    Analyse current workflows to identify areas of improvement
    Meeting with users and user groups to understand issues and gather facts for analysis
    Analysing, designing and implementing business process initiatives through business systems improvement projects
    Develop functional (for end users) and technical (for developers) specifications designed to resolve areas requiring system and process improvement
    Plan and co-ordinate User Acceptance Testing to ensure the overall efficiency, validity, functionality and friendliness of any system enhancements or development.
    System and process documentation
    System and user training
    Travel may require based on project or business demand.Challenges/Problem Solving
    The ability to prioritise and manage the competing demands of multiple concurrent projects
    The ability to work with team and project team members who are remote
    The ability to plan and schedule work around financial month end reporting (and other) times
    The ability to work with and foster strong relationships with a diverse set of internal stakeholders
    The ability to fully understand and interpret project team members with limited English speaking skills
    The ability to form and manage internal project teams with staff members who are already occupied with full time positions


     

    Qualifications and Experience Required

    Essential
     

    At least 2 years experience in finance (ERP) and business systems implementation including project and change management of these implementations
    Project planning and delivery experience
    Technical knowledge of finance (ERP) and business data and system setup and maintenance
    Technical knowledge of database concepts and IT infrastructure
    Report writing experience
    Helpdesk, system and process documentation experience, including system and user training experience
    Outstanding ability to analyse, isolate and interpret business needs and develop appropriate technical solutions, backed by previous experience.
     

     

    Desirable

     

    Microsoft Great Plains Dynamics (all modules) experience
    Microsoft Project Server experience
    OutlookSoft experience
    FRx, Crystal and SQL Reporting Services report writing
    Other business systems experience including time recording, HR, SharePoint, Intranet
    MS SQL Server maintenance and scripting experience
    Prince II project methodology experience
    Mandarin, Cantonese, Japanese or Korean language communication skills
     

    Skills and Abilities
    Essential

     

    Strong ability to converse with both end-users and IT employees at all levels of the organisation
    Strong understanding of all aspects of the systems implementation lifecycle
    An appreciation of both IT and business strategy
    Advanced knowledge of business process re-engineering
    Accounting skills and general business skills
    Report writing skills
    Outstanding technical specification writing/documentation skills
    Good negotiation and dispute resolution skills
    Excellent communication skills, both written and verbal
    Strong customer service focus
     #LI-KM1 

    Key Behavioural Competencies

    Employee Behavioural Profiles - CUSTOMER SERVICE ORIENTATION - Strives to add value to the organisation and works well with others across Intergraph business to maximise service to the customer. Makes self available and adapts readily to changes in customer requirements., Employee Behavioural Profiles - RELATIONSHIP BUILDING - Makes a conscious effort to build rapport with colleagues and customers on a daily basis. Creates mutuality or common ground with others and cultivates work-related personal relationships., Employee Behavioural Profiles - TEAM WORKING - Looks at ways to help other team members complete their work and sets a good example through enthusiasm and commitment to team goals. Encourages other team members and acknowledges those who have performed well., Employee Behavioural Profiles - PROBLEM SOLVING - Analyses relationships among several parts of a problem or situation and breaks down a complex task into manageable parts in a systematic way. Generally anticipates obstacles and thinks ahead about next steps.

    Current KPI Requirements

    Daily operation support with SLA (ServiceNow 90% with traget resolution rate)

    Project business analyse and project implementation with business target scheduled plan

    Objectives/Goals

    Daily Operation:

    System and user service desk supporting end users for various business system
    Setup of master financial data including general ledger account codes, inventory codes, creditor codes, etc
    Report writing within Great Plains, and MS SQL Reporting applications, MS Excel report templates

     

    Meeting with users and user groups to understand issues and gather facts for analysis

     

    Develop functional (for end users) and technical (for developers) specifications designed to resolve areas requiring system and process improvement

     

    Plan and co-ordinate user acceptance testing to ensure the overall efficiency, validity, functionality and friendliness of any system enhancements or development.

     

    System and process documentation, system and user training

     

    Analyze current workflows to identify areas of improvement

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