Hexagon

  • Sales Administrator

    Job Location KR-Seoul
    Job ID
    2018-4370
    Category
    Sales/Account Management
    Relocation
    No
  • Overview

    Hexagon PPM (formerly Intergraph Process, Power & Marine) is the leading global provider of engineering software and project control solutions. We transform unstructured information into a smart digital asset, empowering our clients to visualize, create, and manage the life cycle of facilities and structures of all complexities. For more information visit HexagonPPM.com

    Hexagon PPM is part of Hexagon (Nasdaq Stockholm: HEXA B; Hexagon.com), a leading global provider of information technology solutions that drive productivity and quality across geospatial and industrial landscapes.

    Position Summary/Purpose

    This role is responsible for license generation, HSV order, SW upgrade & downgrade and purchase management support to ensure accurate and timely process of sales orders and for customer liasison for maintenace requirements.

    Responsibilities/Main Activities

    • Management of all aspects of PP&M Korea Permanent & Lease License.

    • Liaison with sales people and customers as required

    • Distribution of software – PPO Upgrade Request Form & MR Form  / Delivery

      with delivery form w. Serial number / Oasis Pricebook Update

    • Filling out and sending PO files / Clearance (w.Customs agent)

    • Generate monthly Maintenance Reports for order list / lease status & history

    • Provide quotes and process non-complex orders, including monthly lease renewals either via direct client request or via salesperson forwarding request/order

    • Issue a certificate - User Certification (HSV request) / IGK Training

      Certification

    • Process orders in conjunction with Finance department

    • Fill in a document - Maintenance-Service-License-Relinquishment form /

      Lease Termination w.Contracts / Migration form / Special Product Request 

      (Module Exchange)

    • Request to the customer(EPC) celebrating or mourning an event.

    • Project related Hardware purchase & Request for invoice

    • Deal with the actual customer inquiry w.PPM-SERV

    • Answering sales calls(quotarion) and queries for SP product

    • Customer Site ID Management & Update

    • Petty cash(Sales) management

    • Other requested activities & projects follow up from manager

    Qualifications and Experience Required

    • Prefer at least 1 year sales support related experience

    • Excellent administrative skills, coupled with planning and analysis

    • Ability to work according to strict deadlines and manage various demands

    • Managing multiple tasks and priorities.

    • Ability to understand and translate customer needs – Maintenance Contracts

    • Accuracy, attention to detail and highly organized

    • Good command of English, both apokeb ann written is required

    • Good interpersonal and communciation skills

    • Team worker

    Key Behavioural Competencies

    Employee Behavioural Profiles - ADAPTABILITY - The ability and willingness to adapt own actions, strategies and goals in order to work effectively with a variety of situations and individuals. Easily adapts to changes in job requirements, Employee Behavioural Profiles - ATTENTION TO DETAIL - Maintains an orderly working style and demonstrates a concern for increasing order, clarity and efficiency. Finishes tasks completely and to deadline, able and willing to follow procedures., Employee Behavioural Profiles - CUSTOMER SERVICE ORIENTATION - Strives to add value to the organisation and works well with others across Intergraph business to maximise service to the customer. Makes self available and adapts readily to changes in customer requirements., Employee Behavioural Profiles - PROBLEM SOLVING - Analyses relationships among several parts of a problem or situation and breaks down a complex task into manageable parts in a systematic way. Generally anticipates obstacles and thinks ahead about next steps., Employee Behavioural Profiles - TEAM WORKING - Looks at ways to help other team members complete their work and sets a good example through enthusiasm and commitment to team goals. Encourages other team members and acknowledges those who have performed well.

    Current KPI Requirements

    Need collaboration with Sales and Finance

    Need support of Oracle licensing process

    Act as a team member to assist any inquires from sales and related

    Objectives/Goals

    Issue a license(purchase, lease, training) to customers

    Timly request for upgrad like new version, certificate of receipt and delivery

    HSV order management

    Contract support and making quotation

    Reporting sales order making quotation in accurate

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