Hexagon PPM (formerly Intergraph Process, Power & Marine) is the leading global provider of engineering software and project control solutions. We transform unstructured information into a smart digital asset, empowering our clients to visualize, create, and manage the life cycle of facilities and structures of all complexities. For more information visit HexagonPPM.com
Hexagon PPM is part of Hexagon (Nasdaq Stockholm: HEXA B; Hexagon.com), a leading global provider of information technology solutions that drive productivity and quality across geospatial and industrial landscapes.
The role of the Salesforce Administrator is to provide support to a global sales organization on a variety of sales processes such as opportunity management and quoting. The role requires working within a global virtual team of Salesforce Admins to provide first line support, implement configuration changes in a sandbox, test changes, and ultimately deploy changes to production. In addition to technical skills, the Salesforce Administrator must have a good understanding of business processes in order to gather requirements and represent Sales on the Governance Board. The Salesforce Administrator must also understand the relationship between the sales processes and the processes in other parts of the business such Marketing and Order Processing. A good understanding of all the Salesforce data is also required in order to build reports and aid with data management such as mass updates.
First line support of Cases filed in Salesforce by end users (Regional and Global), and second line support of Cases escalated from regional Salesforce Admins