Hexagon

  • Salesforce Administrator

    Job Location AU-NS-North Sydney | SG-Singapore | AU-QL-Dutton Park
    Job ID
    2018-4247
    Category
    Sales/Account Management
    Relocation
    No
  • Overview

    Hexagon PPM (formerly Intergraph Process, Power & Marine) is the leading global provider of engineering software and project control solutions. We transform unstructured information into a smart digital asset, empowering our clients to visualize, create, and manage the life cycle of facilities and structures of all complexities. For more information visit HexagonPPM.com

     

    Hexagon PPM is part of Hexagon (Nasdaq Stockholm: HEXA B; Hexagon.com), a leading global provider of information technology solutions that drive productivity and quality across geospatial and industrial landscapes.

    Position Summary/Purpose

    The role of the Salesforce Administrator is to provide support to a global sales organization on a variety of sales processes such as opportunity management and quoting. The role requires working within a global virtual team of Salesforce Admins to provide first line support, implement configuration changes in a sandbox, test changes, and ultimately deploy changes to production.   In addition to technical skills, the Salesforce Administrator must have a good understanding of business processes in order to gather requirements and represent Sales on the Governance Board. The Salesforce Administrator must also understand the relationship between the sales processes and the processes in other parts of the business such Marketing and Order Processing. A good understanding of all the Salesforce data is also required in order to build reports and aid with data management such as mass updates.

    Responsibilities/Main Activities

    First line support of Cases filed in Salesforce by end users (Regional and Global), and second line support of Cases escalated from regional Salesforce Admins

     

    • Support both employee users and also partner users who use the Partner Community for opportunity management and quoting
    • Provisioning of users and general security management including changes to profiles, roles, etc.
    • Configuration of objects, fields, record types, page layouts, workflows, validations, etc.
    • Provide guidance in the design of enhancements to Salesforce based on a comprehensive understanding of both Salesforce and the business processes
    • On-boarding of new users which includes both individual and group training
    • Creation and modification of Lead Assignment to Sales rules
    • Liaison to a number of teams such as the Marketing Automation team and Order fulfillment teams
    • Assist with data migrations and integrations to other systems as needed
    • Creation and modification of custom Reports and Dashboards for various parts of the organization such as Sales, Marketing, and Finance
    • Data Management duties include assisting with bulk updating and data cleanup
    • Provide support for the ongoing global Apttus CPQ implementation for Sales
    • Become well-versed in each new Salesforce and Apttus release and the resulting business impact if added to system
    • Continuing education of all Salesforce Admin functionality within the system
    • Represent users on the Governance Board, implement new functionality as directed by the Board, and then train and communicate with users as needed
    • Test functionality that is part of a project release or a maintenance release
    • Contribute to documentation as needed

    Qualifications and Experience Required

    • Minimum of a Bachelor's Degree in Business, Marketing, Sales, MIS, or related field
    • 2+ years of Salesforce administrative experience with Salesforce Admin certification preferred
    • Excellent interpersonal, administrative, and oral/written communication skills
    • Highly detail oriented, with strong analytical skills
    • Understanding of Demand Tools or Data Loader preferred
    • Ability to work independently, as well as part of a team, on multiple active projects
    • Ability to take initiative and even lead other team members as needed
    • Good balance required between a solid technical ability and a solid understanding of business processes
    • Must be willing to travel periodically and be flexible to collaborate across multiple time zones and geographies

    Key Behavioural Competencies

    Employee Behavioural Profiles - ATTENTION TO DETAIL - Maintains an orderly working style and demonstrates a concern for increasing order, clarity and efficiency. Finishes tasks completely and to deadline, able and willing to follow procedures., Employee Behavioural Profiles - CUSTOMER SERVICE ORIENTATION - Strives to add value to the organisation and works well with others across Intergraph business to maximise service to the customer. Makes self available and adapts readily to changes in customer requirements., Employee Behavioural Profiles - PROACTIVITY - Identifies Opportunities for improvement and acts on them. Takes action in areas beyond direct personal responsibility and questions the way things are done to improve on current processes, encouraging others to follow suit., Employee Behavioural Profiles - RELATIONSHIP BUILDING - Makes a conscious effort to build rapport with colleagues and customers on a daily basis. Creates mutuality or common ground with others and cultivates work-related personal relationships., Employee Behavioural Profiles - TEAM WORKING - Looks at ways to help other team members complete their work and sets a good example through enthusiasm and commitment to team goals. Encourages other team members and acknowledges those who have performed well.

    Current KPI Requirements

    • internal solicited feedback from field sales resources
    • time to resolve internal support requests
    • Contribution to the development of cleaner data through strong application of field and data management
    • Effective onboarding of new sales resources
    • effective escalation of level 2 cases for resolution
      proactive identifaction of issues for escalation to local sales management.

    Objectives/Goals

    • Contribition and assistance with longer term opportunities for system improvements

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