Hexagon

  • Systems Engineer

    Job Location SG-Singapore
    Job ID
    2018-4212
    Category
    Information Technology
    Relocation
    No
  • Overview

    Hexagon PPM (formerly Intergraph Process, Power & Marine) is the leading global provider of engineering software and project control solutions. We transform unstructured information into a smart digital asset, empowering our clients to visualize, create, and manage the life cycle of facilities and structures of all complexities. For more information visit HexagonPPM.com

    Hexagon PPM is part of Hexagon (Nasdaq Stockholm: HEXA B; Hexagon.com), a leading global provider of information technology solutions that drive productivity and quality across geospatial and industrial landscapes.

    Position Summary/Purpose

    This position is responsible for the technical management of the data systems and for working with Infrastructure team and Business Systems Consultants to develop internal data management interfaces. 

     

    The position is also responsible for providing support and assistance to the Service desk, as well as advice, service, and assistance to Information Services' internal customers. emphaisis within the role will be in supporting Custom applications deployed in SharePoint and application virtualisation (xenapp)

     

    This position is also responsible for ensuring the required levels of service and customer satisfaction are maintained.

     

    The role would also provide a level of redundancy to the other systems engineers within the team who manage the server and network infrastructure.

    Responsibilities/Main Activities

    • Analyzing and developing system requirements, this includes resolution of current system problems as well as planning for future requirements.
    • Estimating costs and developing business cases for system changes, both hardware and software
    • Developing, documenting and performing daily administration tasks including monitoring system performance, ensuring backup procedures and developing/implementing disaster recovery processes
    • Implement, manage, and monitor internal and external data security
    • Installation of hardware/software updates relating to data management
    • Providing assistance to the Service desk as they provide support by voice and electronic means, creating solutions to technical/application client problems and queries.
      Allocating the necessary resources to resolve client problems and queries in an effective and timely manner.
      Manage escalated issues and keep service desk up to date on progress to help them ensure customer satisfaction
      Sharing information/best practices amongst the team and delivering technical training to other team members.
      Contributing to the growing body of knowledge of the group.
      Maintaining a database of customer support activities through regular follow-up of problems and queries - keeping accurate records
      Keeping management aware of potential areas for systems and service provision improvements.
      Developing and delivering training to more junior technical analysts
      Travel may require based on project or business demand

    Qualifications and Experience Required

     

    • Essential
    • At least 3-year experience in administrating and supporting Microsoft 2012 Server or higher and it’s networking components
    • Administration and support of Share point 2013 or higher
    • Administration and support of Citrix Server or Xenapp
    • Administration and support of IIS (Internet Information Server) and hosted web applications
    • At least 3-year experience in administrating and supporting VM either Hyper-V or VMware
    • Administration and support of Microsoft Azure or AWS as Infrastructure as a Service

     

    Desirable 

    Storage, SAN and NAS technologies

    Virtualization and Cloud

    Server Platforms and Operating environments

    Database technologies

    End user computing and mobility

    Security infrastructure and solutions
    Microsoft SQL server and MySQL administration skills

    Visual Basic .Net Programming Language Skills

    Microsoft LDAP programming experience

    Experience in a DBA role within a medium to large organisation (> 100 desktops)

    Development experience (including requirements gathering, design, development, testing, and implementation)

    Experience designing and implementing data lifecycle management

    Key Behavioural Competencies

    Employee Behavioural Profiles - TEAM WORKING - Looks at ways to help other team members complete their work and sets a good example through enthusiasm and commitment to team goals. Encourages other team members and acknowledges those who have performed well., Employee Behavioural Profiles - PROBLEM SOLVING - Analyses relationships among several parts of a problem or situation and breaks down a complex task into manageable parts in a systematic way. Generally anticipates obstacles and thinks ahead about next steps., Employee Behavioural Profiles - CUSTOMER SERVICE ORIENTATION - Strives to add value to the organisation and works well with others across Intergraph business to maximise service to the customer. Makes self available and adapts readily to changes in customer requirements., Employee Behavioural Profiles - ATTENTION TO DETAIL - Maintains an orderly working style and demonstrates a concern for increasing order, clarity and efficiency. Finishes tasks completely and to deadline, able and willing to follow procedures.

    Current KPI Requirements

    • Assist service desk to ensure all requests are responded to within periods established under current SLAs. This includes the implementation of any services that would provide necessary information to the service desk team that would assist them with their tasks.
    • Ensure all escalated requests are closed in a professional manner once customer expectations are met or managed.
    • Analyse, develop and document current and future system requirements
    • Develop business cases for all system changes, both hardware and software, and manage the implementation of these changes.
    • Implement, manage and monitor internal and external system security. This includes the management and installation of all hardware and software updates.
    • Share information/best practices amongst the team and contribute to the growing body of knowledge of the group. Ensure they are aware of all system changes that might impact their business processes.
    • Research and document new technologies and assess their potential for reducing business costs and increasing productivity within Intergraph.

    Objectives/Goals

    • Internal Customer Satisfaction > 3.86 of 5
    • Meeting & improving service against agreed SLAs

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