• Technical Lead, EDT

    Job Location MY-Kuala Lumpur
    Job ID
    Professional Services
  • Overview

    Hexagon PPM (formerly Intergraph Process, Power & Marine) is the leading global provider of engineering software and project control solutions. We transform unstructured information into a smart digital asset, empowering our clients to visualize, create, and manage the life cycle of facilities and structures of all complexities. For more information visit HexagonPPM.com

    Hexagon PPM is part of Hexagon (Nasdaq Stockholm: HEXA B; Hexagon.com), a leading global provider of information technology solutions that drive productivity and quality across geospatial and industrial landscapes.

    Position Summary/Purpose

    • Help grow and support the business
    • Plan and provide leadership, guidance, motivation and mentoring to the technical team
    • Have a look ahead view on what other opportunities are there in the pipeline and put in place a plan to support the business
    • Determine, plan and take corrective step ahead of time to plan for these changes to support the business
    • Overseeing the development of the staff expertise and implement the following to increase product knowledge

    –Technical skill-set gap analysis

    –Setup and schedule product training requirements

    Setup and schedule discussion and sharing sessions in a group twice monthly (minimum)

    • Together with Service Delivery Manager

    Identify potential engineer to play a key role in project delivery by providing guidance and mentoring to successfully deliver the project deliverables

    • Constantly analyze, monitor and look into possible or potential improvement for the individual


    Responsibilities/Main Activities

    • Manages the whereabouts and the work scope of all AE’s and Consultants
    • Gather and understand requirements from Client and transform those requirements into a technical proposal
    • Manages all aspects of management of the application software including maintenance, development, functional and user support
    • Knowledge SI to other systems to propose path forward
    • Attends meetings to ensure compliance to standards and to manage application change requests and problem resolution issues
    • Works with team members to develop application development plans including minor upgrades, patches and fixes, problem resolution, change requests and enhancements
    • Develops training plans to ensure ongoing development of application team
    • Analyze weekly statistical report and provide findings with relevant action-plan.
    • Works collaboratively with team members to develop communication and support to ensure no delays in projects

    Qualifications and Experience Required

    • Degree in Engineering/IT administration
    • Proficient in Microsoft Office
    • Basic knowledge (user level) of an Engineering Content Management System/Document Management System
    • Positive attitude, meticulous and analytical
    • Ability to work independently, communicate effectively and possess strong interpersonal skills

    Key Behavioural Competencies

    Employee Behavioural Profiles, Employee Behavioural Profiles - DEVELOPING OTHERS - Provides behaviourally specific feedback and suggestions for improvement and believes that others want to and can learn. Makes positive comments regarding others abilities or potential even in difficult cases modelling desired behaviour., Employee Behavioural Profiles - CUSTOMER SERVICE ORIENTATION - Strives to add value to the organisation and works well with others across Intergraph business to maximise service to the customer. Makes self available and adapts readily to changes in customer requirements., Manager / Leader Behavioural Profiles - PROBLEM SOLVING - Identifies the key issues in a complex situation and accurately predicts the impact on the business. Assesses the business or technical value of a variety of solutions and determines best course of action., Employee Behavioural Profiles - TEAM LEADERSHIP - Sets and communicates clear standards for performance and uses authority fairly. Works to resolve conflicts or differences in difficult situations to ensures completion of tasks.

    Current KPI Requirements

    • Have a look ahead view on what other opportunities are there in the pipeline. Put in place a resource plan to support the business and project delivery.
    • Assisting BD team, supplement the capture, define and write up SOW proposal with estimated man-days. Justify the proposal to sales and BD team
    • Together with PM, EDT lead, define, plan, write and constantly improve Intergraph's technical RFQs and/or CSOW in detail. Emphasis is on quality deliverables.
    • Define, plan and assist Project Manager in the execution plan leading to detail project schedule. Constantly refine when necessary with justification
    • Work with HR on identifying common and unique standard and measureable KPIs that are consistent with the rest of Malaysia personnel.


    • Develop customer contact/consulting ability
    • Documentation of Project Meeting/Actions
    • Ability to follow up tasks and requests


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