Application Engineer, IM

Job Location ID-Jakarta
Job ID
Professional Services


Hexagon PPM (formerly Intergraph Process, Power & Marine) is the leading global provider of engineering software and project control solutions. We transform unstructured information into a smart digital asset, empowering our clients to visualize, create, and manage the life cycle of facilities and structures of all complexities. For more information visit HexagonPPM.com

Hexagon PPM is part of Hexagon (Nasdaq Stockholm: HEXA B; Hexagon.com), a leading global provider of information technology solutions that drive productivity and quality across geospatial and industrial landscapes.

Position Summary/Purpose

This position is responsible for providing the ongoing support of customers, pre-sales, consulting and implementation support in relation to the successful selling and installation of technology solutions.

Responsibilities/Main Activities

  • To assist Business Development, Pre-sales and Sales personnel in developing Proof of Concept solution during pre-sales stage
  • To provide technical, delivery and implementation support for Project Performance, Engineering Data and Document solution . Area of responsibilities include
  • Conduct Requirement Analysis and develop User and Functional specification
  • Execute system configuration
  • Develop Test Matrix
  • Conduct Factory Acceptance Test, Site Acceptance Test
  • Conduct Training (User and Administrator)
  • Develop System documentation for handover
  • Assist Project Manager in ensuring customer sign off the project
  • Conduct 1st line post sales support wherever required

Qualifications and Experience Required

  • Minimum qualification with a Degree in Engineering, Computer Science / IT or any other related field
  • Minimum years working experience in Contractor, Government or Plant Owner
  • More than 4 years’ work experience
  • Experience with existing enterprise document management and project performance software
  • Experience with existing database systems in the market shall be preferred. Working knowledge on these database systems (especially Oracle and Microsoft SQL) shall be an advantageous.
  • Programming experience in Visual Basic and .NET will be highly regarded

Key Behavioural Competencies

Employee Behavioural Profiles - ATTENTION TO DETAIL - Maintains an orderly working style and demonstrates a concern for increasing order, clarity and efficiency. Finishes tasks completely and to deadline, able and willing to follow procedures., Employee Behavioural Profiles - CUSTOMER SERVICE ORIENTATION - Strives to add value to the organisation and works well with others across Intergraph business to maximise service to the customer. Makes self available and adapts readily to changes in customer requirements., Employee Behavioural Profiles - PROACTIVITY - Identifies Opportunities for improvement and acts on them. Takes action in areas beyond direct personal responsibility and questions the way things are done to improve on current processes, encouraging others to follow suit., Employee Behavioural Profiles - PROBLEM SOLVING - Analyses relationships among several parts of a problem or situation and breaks down a complex task into manageable parts in a systematic way. Generally anticipates obstacles and thinks ahead about next steps., Employee Behavioural Profiles - CONCEPTUAL THINKING - Applies and modifies complex concepts or methods to identify key issues, patterns or connections between situations that are not readily obvious. Fits information into mental models and frameworks

Current KPI Requirements

• Demonstration ability of IM

• Develop demonstration ability / Pre-sales 

• Delivery of training for key clients 

• Successful project delivery within timeline


• Develop customer contact/consulting ability

• Documentation of Project Meeting/Actions

• Ability to follow up tasks and requests


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