Hexagon

Application Engineer

MY-Kuala Lumpur
Job ID
2017-3541
Category
Professional Services
Relocation
No

Overview

Hexagon PPM (formerly Intergraph Process, Power & Marine) is the leading global provider of engineering software and project control solutions. We transform unstructured information into a smart digital asset, empowering our clients to visualize, create, and manage the life cycle of facilities and structures of all complexities. For more information visit HexagonPPM.com

Hexagon PPM is part of Hexagon (Nasdaq Stockholm: HEXA B; Hexagon.com), a leading global provider of information technology solutions that drive productivity and quality across geospatial and industrial landscapes.

Position Summary/Purpose

This position is responsible for providing the ongoing support of customers, pre-sales, consulting and implementation support in relation to the successful selling and installation of technology solutions.

Responsibilities/Main Activities

• To provide technical support for Intergraph Document and Data Management Solutions.

• To provide user and administrator training.

• To conduct pre-sales application presentations and demonstrations to prospective customers

• To assist Business Development and Sales personnel in technical proposal development for prospects and existing customers

• To provide project consulting services, workshop, configuration and implementation of our Intergraph DMS for our customers.

Qualifications and Experience Required

• Familiar with O/O, EPC, Shipbuilding work processes an added advantage

• knowledge of document management systems, processes

• Customer Service experience and ability.

• Degree level qualifications in a technical discipline such Mechanical, Electrical, Information Technology is desirable. However, equivalent practical experience will be considered.

• Minimum qualification with a Degree in Engineering, Computer Science / IT or any other related field

• Minimum years working experience in an Engineering Company or Owner Operator environment.

• 3 - 5 years’ work experience

• Experience with existing documentation software in the market shall be preferred. Working knowledge on our software shall be an added advantage.

• Experience with existing database systems in the market shall be preferred. Working knowledge on these database systems (especially Oracle and Microsoft SQL) shall be an advantageous.

• Programming experience in Visual Basic and .NET will be highly regarded

• Ability to travel extensively within South East Asia and work within tight schedule

• Ability to take on additional responsibilities/ contribute to with other application software

Key Behavioural Competencies

Employee Behavioural Profiles - CUSTOMER SERVICE ORIENTATION - Strives to add value to the organisation and works well with others across Intergraph business to maximise service to the customer. Makes self available and adapts readily to changes in customer requirements., Employee Behavioural Profiles - CRITICAL INFORMATION SEEKING - Takes personal responsibility for investigating a problem or situation by asking direct questions and consulting all available resources. Accesses critical information and uses input from immediate team or environment., Employee Behavioural Profiles - TEAM WORKING - Looks at ways to help other team members complete their work and sets a good example through enthusiasm and commitment to team goals. Encourages other team members and acknowledges those who have performed well., Employee Behavioural Profiles - PROBLEM SOLVING - Analyses relationships among several parts of a problem or situation and breaks down a complex task into manageable parts in a systematic way. Generally anticipates obstacles and thinks ahead about next steps., Employee Behavioural Profiles - TECHNICAL EXPERTISE - Acts to improve both the depth and range of own specialist knowledge. Able to learn from own experience and mistakes and makes self available to help others solve technical/professional problems

Current KPI Requirements

• Demonstration ability of IM within 3 months

• Develop demonstration ability / Pre-sales – 6 months

• Delivery of training for key clients – 6 months

• Project – development within 3 months

Objectives/Goals

• Develop customer contact/consulting ability

• Documentation of Project Meeting/Actions

• Ability to follow up tasks and requests

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